Privacy Notice for Customers

Long Son Petrochemicals Co.,Ltd respects the rights to privacy of our customers, including individuals acting on behalf of our corporate customers. To ensure that your personal data is protected, we have created this Privacy Notice to provide information on our processing of your personal data, in electronic and other formats, in accordance with the Vietnam Personal Data Protection Laws.

1. Definitions

1.1. “We” means Long Son Petrochemicals Co.,Ltd.

1.2. “You” mean potential customers, customers, and individuals acting on behalf of corporate clients, individuals associated with the franchise of which Long Son Petrochemicals Co.,Ltd is the franchiser.

1.3. “Processing” means any acts impacting personal data, including but not limited to collecting, recording, analyzing, confirming, storing, editing, publicizing, disclosing, combining, accessing to, retrieving, recovering, encrypting, decrypting, copying, sharing, transmitting, providing, transferring, deleting, destroying personal data.

1.4. “Vietnam Personal Data Protection Laws” mean applicable Vietnamese laws on personal data protection, including any amendments, supplements, or replacement from time to time.

1.5. “SCG Group” means the Siam Cement Public Company Limited, including its subsidiaries, associates, and affiliates.

2. Purposes of the processing

2.1. We process your personal data for the following purposes:

To perform our contractual obligations with you or to take steps at your request before entering into a contract. This includes, but is not limited to, providing you with products and services, managing your account, processing deliveries, handling accounting and financial matters, providing after-sales services, and processing returns or refunds.
To enable us to send news, promotions, and privileges to you via email, SMS, applications, social media, telephone, and direct mail.
To conduct marketing activities and perform data analysis, such as market research, surveys, and interviews.
To manage, develop, and conduct our business operations. This includes compliance with franchise rights, product and service development (including websites and applications), fraud and crime prevention and detection, current and potential customer relationship management, IT system maintenance, and business restructuring, divestiture, or asset transfers.
To ensure your security, which may involve implementing security measures (e.g., controlling access to premises), preventing and managing epidemics, and verifying and authenticating identities for website or application access.
To establish, exercise, or defend legal claims, whether they pertain to you or us.
To comply with our legal obligations under applicable laws.
To protect vital interests, whether yours or another person. This includes making contact in case of an emergency or controlling and preventing the spread of diseases.
To perform tasks in the public interest or in the exercise of official authority vested in us.

Please note that the above list is not exhaustive and may be subject to updates as necessary.

2.2. If we process your personal data for purposes that require consent, we will inform you of these specific purposes at the time of obtaining your consent. Further details regarding your consent and its implications are provided in the subsequent sections of this Privacy Notice.

3. Personal data we collect

We collect personal data directly from you and indirectly from other reliable sources such as government agencies, companies in the SCG Group, business partners, individuals who can legitimately disclose your personal data, and trusted service providers. The details of the data collection are as follows:

3.1. Use of Services and Membership

When you purchase our products and/or services, including becoming a member of our website, applications, or privilege programs, we will collect the following personal data:

Personal information such as name, surname, date of birth, marital status, address, identification card details, passport information, Facebook ID, Line ID, Zalo ID, photographs of homes, house designs, conversation history, and health history (in cases where you utilize health-related services).
Contact information such as email address, telephone number, address, social media account, and workplace.
Employment-related information such as occupation, position, and work experience.
Information related to the purchase of products and/or services such as purchase history, product claim history, and complaints.
Financial information such as bank account numbers, credit/debit card information, income details, benefits received, payment history.
Information you provide when contacting us or when we provide post-sale service, conduct research, and interviews.

3.2. Franchise-related

We will collect your data, in cases you are individuals associated with the franchise (such as directors, employees, operators, and customers of the franchisee) of which we grant the franchisee the franchise rights, including:

Personal information such as name, surname, nickname, date of birth, photographs, and information as specified in identification cards and/or driver's licenses.
Contact information such as telephone numbers, email addresses, residential addresses, social media account, business telephone numbers, and fax numbers.
Employment information such as occupation, position, start date, job type, department, work history, and training.
Educational background, including academic qualifications.

3.3. Online Interactions

When you visit our website or application or purchase our products or services online, we collect the following personal data:

Information about your registration such as name, email address, mobile number, passwords;
Information about electronic devices that you use, such as IP Address, location data, and other device identifiers;
The type and version of the browser you use and the type and version of any plug-in;
Time Zone setting.

3.4. In-Person Interactions and Surveillance

When you visit our stores, sites, or premises, images and sound may be captured, including video recordings taken by our CCTV cameras that may identify you. However, we do not collect audio data through CCTV cameras. Nonetheless, we will place signs before the area covered by CCTV cameras to inform you.

3.5. Contact and Participation

When you contact us or participate in any activity with us, such as contacting the contact center, taking part in a customer satisfaction survey, and participating in our loyalty activities; we collect:

Personal information, such as name, date of birth, photograph, identification card number, passport number, airlines membership number (e.g., Vietnam Airlines membership), health information (food allergies);
Contact information such as name, last name, telephone number, email address;
Information regarding your complaint;
Information about your participation, such as activity history and photographs taken during participation. We will notify you about the collection and process data in compliance with applicable laws.

3.6. Sensitive personal data

Where necessary, we will process your sensitive personal data in accordance with Vietnamese Personal Data Protection Laws. We will ensure that we will try our best to provide adequate security measures to protect your sensitive personal data.

We may collect and process your facial recognition or fingerprint data to verify your identity.
We might have to collect and process general health data given by you (e.g., food allergy, drug allergy, vaccination) to organize events, meetings, and receptions; to accommodate you; and to comply with legal and regulatory requirements (e.g., criminal offence data).
In some occasions, we might receive your sensitive personal data although we have no intention to process the data. For example, we might receive data concerning your religious beliefs when we collect copies of your identification cards, which we will take appropriate measures to prevent collection and processing of such unnecessary data or ask you to redact the data before sending it to us.
Sensitive personal data under our processing may also include financial information and location data.

3.7. Additional Data Collection: If we need to collect additional personal data, we will notify you and process the data in compliance with Vietnam Personal Data Protection Laws.

3.8. Third-Party Data Disclosure: If you disclose personal data of other persons to us, you must be able to disclose such data and comply with applicable laws, which includes informing the data subjects of this Privacy Notice and other relevant documents before or when you disclose the data to us.

4. Cookies

4.1. We use cookies and similar technology to collect personal data as specified in our Cookies Notice.

5. Consent, withdrawal, and consequences

5.1. If we rely on your consent to process personal data, you are entitled to withdraw your given consent at any time, but such withdrawal will not affect the validity of the processing made prior to the withdrawal.

5.2. Your withdrawal of consent or refusal to provide certain information may result in us being unable to fulfill some or all of the objectives stated in this Privacy Notice.

5.3. You can withdraw your given consent by following instructions available in the channels that obtain consent from you (e.g., changing settings in your user accounts) or by submitting your request to relevant channels in Section 10.

5.4. If you are children (under 16 years of age), quasi-incompetent person, or incapacitated persons and you wish to give consent to us; you must obtain authorization from your legal representatives, guardians, or custodians (depending on the specific context of each case) before giving consent to us.

5.5. If you give us consent on behalf of other persons, you must have authority to legally give the consent on behalf of the data subjects at the time when it is given to us.

6. Retention Period

6.1. We will retain your personal data for the period necessary to meet the objectives unless the law requires longer retention periods. In the event that such period is unclear, we will retain the data for a customary expected period in accordance with retention standards.

6.2. We have established an auditing system to delete or destroy your personal data when the retention period expires or when it becomes irrelevant or unnecessary for the purposes of collecting that personal data.

6.3. If your personal data is processed based on consent, we will stop the processing when you have withdrawn the consent. However, we may keep your personal data to record the withdrawal so we can respond to your request in the future.

7. Disclosure of Your Personal Data

7.1. We disclose and share your personal data with:

Companies within the SCG Group, including those outside Vietnam, as listed in the most recent annual report available at https://scc.listedcompany.com/ar.html; and
Individuals and entities other than the companies in the SCG Group for the purpose of collecting and processing personal data as described in this Privacy Notice such as our dealers, transport and logistics service providers, postal service providers, data processing service providers, marketing service providers (who might send messages to you to promote our products and services), contractors (who might perform tasks on our behalf), financial service providers (such as banks, payment companies, electronic payment service providers, credit providers), IT service providers (such as providers of cloud services, blockchain systems, data analytics, SMS, or emails), IT developers, programmers, auditors, consultants, advisors, government agencies (e.g., the tax authorities), insurers, legal advisors, third parties (in Vietnam or anywhere else) that are related to subpoenas, court orders, or other legal processes or requirements under the laws or regulations of Vietnam or laws and regulations of other jurisdictions that apply to us, our affiliates, or financial institutions to manage risks and to help detect and prevent illegal acts and fraud that may occur and other violations to our policies and agreements, and other persons to the extent necessary to enable us to conduct business, provide products and services, and meet the purposes for the collection and processing of personal data as described in this Privacy Notice.

7.2. Recipients of your personal data in clause 7.1 might have their own separate privacy notice; please read their respective privacy notice to see details of how they process your personal data.

7.3. When we restructure our business, sell or transfer assets, acquire businesses or are acquired by other businesses, or merge with other businesses, we might have to disclose your personal data to our counterparties and their advisors. However, we will use our best effort to safeguard your data and require our relevant counterparties and their advisors to comply with applicable personal data protection laws and this Privacy Notice.

7.4. We will require persons receiving your personal data to take appropriate measures to protect your personal data, process the data properly and only as necessary, and prevent unauthorized use or disclosure of your personal data.

8. International transfer of your personal data

8.1. We may send or transfer your personal data to companies in SCG Group or other persons located outside Vietnam if it is necessary in order for us to perform the purposes of processing as set out under Section 2 of this Privacy Notice.

8.2. We may store your personal data on computer servers or clouds located outside Vietnam and use software or applications of service providers located outside Vietnam to process your personal data. However, we will not allow unrelated parties to access to your personal data and will require the service providers to have appropriate security measures to protect your data.

8.3. In the event that your personal data is transferred to a foreign country, we will comply with applicable personal data protection laws and take appropriate measures to ensure that your personal data is protected and you can exercise your rights in accordance with the laws. Moreover, we will require those who receive the data to have appropriate protection measures for your personal data, to process such personal data only as necessary, and to take steps to prevent unauthorized use or disclosure of your personal data.

9. Security Measures

9.1. We have implemented appropriate technical and administrative standards to protect your personal data from loss, misuse, and unauthorized access, use, disclosure, or destruction. We use technology and security procedures such as encryption and access restriction to ensure that only authorized people shall have access to your personal data, and that they are trained about the importance of protecting personal data.

9.2. We provide appropriate security measures including administrative, technical, and physical safeguards (such as access control and user access management) to prevent unlawful loss, access, use, change, or disclosure of personal data from those who do not have rights or duties related to that personal data. We will review the above-mentioned measures when necessary or when the technology changes to ensure effective security.

9.3. If we process your sensitive personal data, we will use our best endeavor to impose appropriate security measures to protect the data.

10. Your rights and obligations as data subjects

10.1. Your rights under the Vietnam Personal Data Protection Laws can be summarized as follows:

Right to be aware of the processing of your personal data;
Right to give and withdraw consent you have given to us;
Right to request to view and correct your personal data;
Right to oppose our use or disclosure of personal data about you for marketing and advertising purposes;
Right to request us to delete or destroy or make your personal data non-personally identifiable (anonymous) information;
Right to request us to restrict the processing of your personal data;
Right to request us to provide your personal data; and
Right to file complaints, denunciation, or lawsuit to the authority, to claim damages, and to exercise self-defense mechanisms in the event that we, our data processors, our employees, or our contractors violate or do not comply with personal data protection laws.

10.2. We will consider your request, notify the result of the consideration, and execute it (if appropriate) within a reasonable timeframe from the date we receive the request. Your rights mentioned above will be in accordance with the Vietnam Personal Data Protection Laws.

10.3. You may exercise your rights under the law by submitting your request to compliance@lsp.com, or via our website and/or announced application.

10.4. Besides rights, you as the data subject bear certain obligations pursuant to Vietnam Personal Data Protection Laws, including but not limited to the obligation to provide complete and accurate personal data when consenting to the processing of personal data.

11. Information about data controller and Data Protection Officer

11.1. Data Controllers: The data controller of this Privacy Notice is Long Son Petrochemicals Co.,Ltd.

11.2. Business Address: The business address of the data controller is Hamlet 2, Long Son commune, Ho Chi Minh City.

11.3. Contact Information: You can contact the data controller or inquire about this Privacy Notice by emailing compliance@lsp.com.

In the event that this Privacy Notice is amended, we will announce a new privacy notice on this website or other channels of notification, which you should periodically review the privacy notice. The new privacy notice will be effective immediately on the date of announcement.